Head of Custody

Main Responsibilities

Head of Custody

Home Based

£55,000 - £60,000

40 hours per week

Job Outline: 

The main functions of the Head of Custody  are:

1. To ensure that the services for which the post holder is responsible for are delivered within budget. 
2. To ensure customer expectations are met with regards to clinical, performance and governance standards in accordance with contractual obligations and professional standards set both internally and in accordance with external bodies.
3. To be the primary contact for relationship and contract management with the Custody settings and Commissioners we work for, grow, maintain and develop contracts with these clients; provide an external focus to engage with wider stakeholder groups to provide the best service for clients and service users; ensure a good service is delivered in conjunction with clinical delivery teams.
4. To ensure the delivery of high quality and excellent value primary services, commensurate with that available within the community.
5. To ensure services are delivered and business objectives are achieved through professional and complimentary relationships with respective Account Manager. 

Key Responsibilities:

• Understand budget and contract KPI reporting and objectives, manage contract rights and obligations, ensuring that management and other key stakeholders are fully appraised at all times, ensuring informed decisions can be made
• To build strong and effective relationships through teamwork and collaboration with the client and stakeholders and network externally as applicable to improve practices and performance within the organisation.
• Lead and motivate colleagues, in order to ensure efficient achievement of ALL contractual requirements, so that customer expectations are continually met or exceeded.
• Lead local and service-wide governance arrangements to ensure delivery of a safe, fully compliant and patient-centred service
• Ensure continuous improvement planning of services within remit and share ideas/options for areas across whole business.
• Ensure all operating practices and procedures are adhered to so that a safe and secure working environment is provided for employees.
• Respond to any problem or issues within area of management, liaising where necessary with other G4S departments or other agencies to ensure these are dealt with in an appropriate manner.
• Management of critical incidents and complaints and act/prioritise matters as appropriate.
• Ensure all internal and external quality, audit and compliance recommendations/plans are implemented and acted upon as recommended by the appropriate department/body.
• Provide and produce reports, documents and information on a regular and ad-hoc basis, as required by internal and external stakeholders so that management and others are fully appraised, ensuring informed decisions can be made
• Identify, share and cascade any ‘lessons learnt’ within the organisation to ensure future improvements.
• Manage matters of performance, discipline and coaching as applicable for teams within your remit and support meetings for other areas of the business as required.
• Provide clinical leadership, supervision and revalidation as required for team.
• Monitor competitors to identify potential threats and opportunities.
• Support bid submissions and contract mobilisations as requested.
• To actively promote a positive external perception of the business, and take action to protect and enhance the organisational reputation and brand.
• Maintain and grow contract relationships and scope within defined contract areas, fully participating and leading any retender, renegotiation or extension activity
• Continually seek to build and develop strong working relationships with clients (both current and prospective), local community groups and other key external stakeholders
• Chair and attend meetings with staff, management and clients, ensuring clear and effective information sharing in order that a consistent approach is maintained and best practice shared
• Participate in evening and weekend on call Duty Shadower roster for Health Services
• Maintain own professional development and registration with the NMC/HCPC.
• Ensure all mandatory training requirements and personal development plans are fulfilled for self and others.
• Ensure all matters are reported via the appropriate mechanism relating to Health & Safety including near misses.
• Ensure any matter raised via whistleblowing routes is addressed professionally and sensitively to ensure conclusion.
• The above is only an outline of the tasks, responsibilities, and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
• The job description and person specification may be reviewed on an on-going basis in accordance with the changing needs of the Organisation.
• This will be a peripatetic role with National travel across the G4S Health Services  estate.

The Ideal Candidate

Essential Skills:

• Registered Nurse on Part 1 of the NMC register or Registered Paramedic.
• Experience of working within a Custody environment
• Proven experience of working within a large healthcare organisation setting at a senior level.
• Experience of matrix management.
• Experience of managing the professional development of the workforce as well as shaping the future workforce.
• Delivering results and meeting customer expectations.
• Have excellent organisational and planning skills; to balance multiple demands in a complex and changing environment.
• Strong influencing and negotiating skills, being able to persuade the benefits of change and improvement and drive them.
• Creative, supportive and enthusiastic but able to make decisions quickly and in a measured fashion.
• Able to balance multiple demands or considerations to form the right approach for clients, the company and staff.

Desirable Skills:

• Track record in providing leadership and direction to a growing business, with proven man-management ability.
• Bachelor’s degree or higher
• Experience of NHS Commissioning process/ practices.
• Experience of managing budgets.
• Additional clinical and leadership qualifications.