Renal Team Leader

Main Responsibilities

Renal Team Leader

G4S Patient Transport Services - Maidstone, West Kent

Full Time - 42.5 hours per week

£22,400 per annum 

Job Outline:

To ensure the effective and efficient day-to-day resource of operation within the patient transport department by coordinating the distribution of patient journey’s and managing the operational staff. 

Responsibilities: 

• Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
• To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
• Drive an ambulance or ambulance car.
• Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Available to transport patient as required
• Organise and allocate resources to optimise service delivery.
• Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
• Provide support and advice to Ambulance Crews
• Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
• You will be required to assist the controllers transporting patient
• Undertake supervision of journey to ensure compliance
• Undertake regular checks to ensure cleaning requirement/rota’s are achieved
• Ensure vehicle  and equipment checks are completed as required
• Deal with staff matters which arise as first point of contact
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Contract Manager/Service Delivery Manager.
• Carry out any other duties relevant to the role as directed by your Contract Manager and/or Service Delivery Manager.
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

Key Performance Indicators:

• Excellent patient feedback with no customer complaints
• Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
• Fully up to date with manual handling techniques and use of equipment
• Deadlines met for production of data and tasks completed
• Vehicle and equipment servicing and maintenance records always accurate and up to date
• Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
• Good health and safety record with no accidents or health and safety issues
• Works well within the team
• Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
• Mail collected and posted within timeframes as set within the Contract
• Helpful, pleasant and polite manner to colleagues and client at all times
• Always maintains confidentiality

The Ideal Candidate

Essential Skills:

• Full driving license required (including categories C1 & D1)
• Ability to work effectively as part of a team
• Strong communication and interpersonal skills
• Application of common sense approach
• Physically fit able to lift patients.
• A caring attitude towards patients and an outgoing, friendly manner, able to show empathy
• The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, client induction and first aid.
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure e
• Completed, clear enhanced DBS check
• Able to ensure confidentiality
• Able to deal with multiple tasks and prioritise
• Able to work on own initiative
• Flexible approach to work
• Ability to remain calm and professional at all times

Desirable Skills: 

• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required. Formal qualifications (apart from a full, current UK driving license) are less important than the appropriate manner and attitude to patients, clients and colleagues.
• Geographical knowledge of the local area to be worked within