National Account Manager – Police Custody and SARC

Main Responsibilities

Account Manager – Police Custody and SARC

Home-Based

£35,000 - £40,000

40 hours per week

Benefits:

• Company car or £415 monthly allowance
• Bonus Scheme – Up to 20%​
• Pension Scheme – 8% contribution
• Life Assurance– 3 times annual salary
   

Job Outline:

To be the primary contact for relationship and contract management with the police forces and NHS commissioners we work for; grow, maintain and develop contracts with these clients; provide an external focus to engage with wider stakeholder groups to provide the best service for clients and service users; ensure a good service is delivered in conjunction with clinical delivery teams.

Key Responsibilities:

• Lead and motivate colleagues, ensuring efficient achievement of contractual requirements in order that customer expectations are continually met or exceeded
• Maintain and grow contract relationships and scope within defined contract areas, fully participating and leading any retender, renegotiation or extension activity
• Develop and maintain an excellent knowledge of contract terms and conditions, paying particular attention to key performance indicators and any related financial penalties to ensure budgeted profit is attained and compliance maintained
• Continually seek to build and develop strong working relationships with clients (both current and prospective), local community groups and other key external stakeholders
• Adopting best practice in all dealings with colleagues and external clients
• Understand budget and contract KPI reporting and objectives, manage contract documents and variations in order that management and other key stakeholders are fully appraised at all times, ensuring informed decisions can be made
• Chair and attend meetings with staff, management and clients, ensuring clear and effective information sharing in order that a consistent approach is maintained and best practice shared
• Respond within an appropriate timescale to any problem or concern within own or related area of management, liaising where necessary with other G4S departments any/or external groups to ensure these are dealt with quickly and appropriately
• Participate in evening and weekend on call Duty Shadower roster for Custody health
• Ensure set targets are met within given timescales and that our Continuous Improvement objectives for each client are identified, captured and executed.
• Ensure all operating practices and procedures, particularly in relation to health and safety, are adhered to in order to provide a safe and secure working environment for all within contract sites.
• Manage all critical incidents or complaints in an appropriate and timely manner, working with relevant team members to resolve and record.
• Manage working relationships with existing customers
  • Attending monthly meetings UK wide
  • Dealing with complaints
  • Identifying opportunities
  • Reporting performance
  • Understand the customers’ needs/priorities and communicate this to the business
• Joint responsibility for financial performance.
• Drive operational change and improvement.
• Maintain detailed account plans.
• Support (where required) and carry out any reasonable request by the Senior Account Manager.  

The Ideal Candidate

Essential Skills:

• Proven track record of successful planning and organisation
• Experience of supporting new business tender processes
• Excellent communication and negotiation skills
• Able to analyse and interpret data
• Experience of change management
• IT literate: MS Office, (able to create, analyse and interpret data)
• Commercial awareness
• Solutions driven
• Attention to detail  
• Consistent approach
• Flexible

Desirable Skills:

• Qualification degree level
• Able to use CRM (Customer Relationship Management) system or similar
• Working knowledge of HR procedures
• Experience of working/contracting with Police Forces, NHS and other public/ private sector bodies.
• Confident speaker 

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