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Logistics Specialist
Job Reference 6264
The job has expired.
Number of Positions:
1
Contract Type:
Full Time
Salary:
£28,000
Location:
Chelmsford
Closing Date:
15/11/2018
Job Category:
Other
Region / Division:
UK & Ireland
Business Unit:
UK Patient Transport Services
Main Responsibilities
Logistics Specialist
Chelmsford, Essex
£28,000 per annum
Full Time - 42 hours per week
Job Outline:
To monitor the overall control of multiple contracts to ensure effective and efficient day-to-day operations within the patient transport service by coordinating the distribution of patient journey’s with care and respect for multiple sites.
Key Responsibilities:
- Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
- Maximise efficiency in order to utilise the resource available across all contracts with regards to the above.
- Manage and approve cost and deploy third party resource.
- Monitor the performance of the on-site day controllers to provide support for potential failures to KPIs.
- Provide support to on site controllers for complex, difficult and long distance journeys.
- Support the helpdesk team to resolve patient enquiries/complaints.
- Support the on-site day controllers with forward planning for their sites.
- Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site.
- Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
- Deal with all routine routes in a timely manner so that an appropriate response is provided.
- Liaise with the on-site controllers and management team to identify any potential problems.
- Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
- Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
- Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
- Continual analysis of data and functions to recommend business best practice.
- Ensure that administration and record keeping is kept to a high standard.
- Promote a high level of morale, ensuring the teams remain customer focussed maintaining integrity at all times.
- Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures and KPIs.
- Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters.
- Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year.
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM.
- To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric).
- Operate within the equality and diversity framework at all times.
- Follow G4S policies and procedures at all times, adhering to legislation and best practice.
The Ideal Candidate
Essential Skills:
- Previous control/fleet planning/scheduling experience
- Ability to learn new skills quickly
- Excellent communicative and problem solving skills
- Ability to make decision in a fast pace, multi delivery environment
- Level/GCSE in Maths and English
- Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
- Ability to show empathy and respect
- I.T. Literate (i.e. Microsoft Office Suite)
- Flexible approach to working hours.
- Application of common sense approach
- Able to deal with multiple tasks and prioritise, keeping an eye for detail
- Able to work on own initiative and proactively as well as effectively as part of a team
- Ability to remain calm and professional at all times
- The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
Desirable Skills:
- Knowledge of Patient Transport Services and patient mobility
- Experience of working in confidential environment
- Experience of working against call centre KPIs
- Experience of managing multi drop operations