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Team Leader - UCLH
Job Reference 6301
The job has expired.
Number of Positions:
1
Contract Type:
Full Time
Salary:
£22,000 to £26,000
Location:
NW1 2BU
Closing Date:
15/11/2018
Job Category:
Healthcare
Region / Division:
UK & Ireland
Business Unit:
Health Services
Main Responsibilities
Team Leader
UCLH, London
£22,000 to £26,000 per annum
Full Time
Job Outline:
To ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.
Responsibilities:
- Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
- To liaise with Clinical staff to understand patient’s special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
- Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
- Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
- Available to transport patients as required.
- Engage with Ward staff and patients to organise, and allocate resources, to optimise service delivery.
- Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
- Provide support and advice to Ambulance Crews
- Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
- Assist the Day controllers in planning the efficient and safe transport of patients
- Undertake supervision of journey to ensure compliance
- Undertake regular checks to ensure cleaning requirement/rota’s are achieved
- Ensure vehicle and equipment checks are completed as required
- Deal with staff matters which arise as first point of contact
- Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.
- Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
- The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment
PERFORMANCE
- Excellent patient feedback with no customer complaints
- Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
- Fully up to date with manual handling techniques and use of equipment
- Deadlines met for production of data and tasks completed
- Vehicle and equipment servicing and maintenance records always accurate and up to date
- Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
- Good health and safety record with no accidents or health and safety issues
- Works well within the team
- Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
- Mail collected and posted within timeframes as set within the Contract
- Helpful, pleasant and polite manner to colleagues and client at all times
- Always maintains confidentiality
The Ideal Candidate
Essential Skills:
- Full driving license required with no more than 3 points
- Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
- Duties will involve lifting and moving patients
- A caring attitude towards patients and outgoing friendly manger, able to show empathy
- IHCD FPOS (Advanced level)
- Demonstrate high level of commitment to the provision of an efficient and effective service
- Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times
Desirable Skills:
- Categories C1 & D1 on driving licence
- Previous Team Leader/Supervisor experience
- Knowledge of Patient Transport Services
- Experience of working in confidential environment
- Basic literacy and numeracy are required
- Geographical knowledge of the local area to be worked within