Team Leader

Main Responsibilities

Team Leader - Ashford

Full Time - 42.5 hours per week

£22,792.00 per annum 

Job Outline:

To ensure the effective and efficient day-to-day resource of operation within the patient transport department by coordinating the distribution of patient journey’s and managing the operational staff. 

Responsibilities: 

• Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
• To understand patients special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained
• Drive an ambulance or ambulance car.
• Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Available to transport patient as required
• Organise and allocate resources to optimise service delivery.
• Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
• Provide support and advice to Ambulance Crews
• Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
• You will be required to assist the controllers transporting patient
• Undertake supervision of journey to ensure compliance
• Undertake regular checks to ensure cleaning requirement/rota’s are achieved
• Ensure vehicle  and equipment checks are completed as required
• Deal with staff matters which arise as first point of contact
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Contract Manager/Service Delivery Manager.
• Carry out any other duties relevant to the role as directed by your Contract Manager and/or Service Delivery Manager.
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

Key Performance Indicators:

• Excellent patient feedback with no customer complaints
• Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
• Fully up to date with manual handling techniques and use of equipment
• Deadlines met for production of data and tasks completed
• Vehicle and equipment servicing and maintenance records always accurate and up to date
• Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
• Good health and safety record with no accidents or health and safety issues
• Works well within the team
• Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
• Mail collected and posted within timeframes as set within the Contract
• Helpful, pleasant and polite manner to colleagues and client at all times
• Always maintains confidentiality

The Ideal Candidate

Essential Skills:

• Full UK Driving Licence required
• Must have no more than 3 points on driving licence
• Ability to work effectively as part of a team with strong communication/interpersonal skills and the application of common sense approach
• Duties will involve lifting and moving patients
• A caring attitude towards patients and outgoing friendly manger, able to show empathy
• The post holder must be willing to undergo suitable training including Manual Handling, Risk Assessment, Customer Services, Client Induction, Advanced Driving and First Aid
• IHCD FPOS (Advanced level)
• Demonstrate high level of commitment to the provision of an efficient and effective service
• Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times

Desirable Skills: 

• Categories C1 & D1 on a clean full driving licence
• Previous Team Leader/Supervisor experience
• Knowledge of Patient Transport Services
• Experience of working in confidential environment
• Basic literacy and numeracy are required
• Geographical knowledge of the local area to be worked within

 ​The benefits and rewards of working for such a large organisation are:

• Company pension scheme with employer contributions
• G4S Life Assurance Scheme
• G4S Great for Savings: Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers
• O2 Discounts: For discounted offers on handsets, tariffs and broadband        
• Child Care vouchers
• Eye Care Vouchers – Free eye-tests/discounts for VDU users
• Hospital Saturday Fund (HSF) Health Plan        
• Charity work- Match-IT and Payroll Giving
• Employee Care Scheme (Best Doctors and First Assist Counselling Services)