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Team Leader - Patient Transport Services

Job Reference 6798

The job has expired.

Number of Positions:
1
Contract Type:
Full Time
Salary:
£22,000
Location:
London
Closing Date:
15/11/2018
Job Category:
Other
Region / Division:
UK & Ireland
Business Unit:
UK Patient Transport Services

Main Responsibilities

Team Leader - Patient Transport Services

UCLH, NW1 2BU 

£22,000 per annum

Full Time - 45 hours per week 

 

Job Outline:

To ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.To ensure the effective, efficient and safe day-to-day resource of operations by coordinating the distribution of patient journey’s and managing the operational staff.

Responsibilities:

  • Lead, motivate and monitor staff in order to develop and improve their skills, so that customer expectations are continually met or exceeded.
  • To liaise with Clinical staff to understand patient’s special needs and mobility to ensure their safe transport ensuring the patients dignity and respect is maintained.
  • Operate interchangeably as either driver or attendant in a single person or 2- person ambulance crew and act and promote teamwork to ensure high standards of service delivery.
  • Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
  • Available to transport patients as required.
  • Engage with Ward staff and patients to organise, and allocate resources, to optimise service delivery.
  • Liaise with external agencies as required, ensuring that contractual issues are resolved & co-operation is achieved.
  • Provide support and advice to Ambulance Crews
  • Assist in the planning of the shift rosters, ensuring relevant cover throughout the year
  • Assist the Day controllers in planning the efficient and safe transport of  patients
  • Undertake supervision of journey to ensure compliance
  • Undertake regular checks to ensure cleaning requirement/rota’s are achieved
  • Ensure vehicle  and equipment checks are completed as required
  • Deal with staff matters which arise as first point of contact
  • Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Service Delivery Manager.
  • Carry out any other duties relevant to the role as directed by your Area Manager and/or Service Delivery Manager.
  • The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

Performance: 

  • Excellent patient feedback with no customer complaints
  • Vehicles and equipment always kept clean and fully maintained with any issues always reported in line with set schedules.
  • Fully up to date with manual handling techniques and use of equipment
  • Deadlines met for production of data and tasks completed
  • Vehicle and equipment servicing and maintenance records always accurate and up to date
  • Accurate up to date records kept in an easily accessible filing system at all times that meets all Company and Group standards
  • Good health and safety record with no accidents or health and safety issues
  • Works well within the team
  • Efficient information/data support service provided to Contract Manager and Assistant Contract Manager where appropriate
  • Mail collected and posted within timeframes as set within the Contract
  • Helpful, pleasant and polite manner to colleagues and client at all times
  • Always maintains confidentiality

The Ideal Candidate

Essential Skills:

  • Full driving license required with no more than 3 points
  • Ability to work effectively as part of a team with strong communication skills, interpersonal skills and the application of a common sense approach
  • Duties will involve lifting and moving patients
  • A caring attitude towards patients and outgoing friendly manger, able to show empathy
  • IHCD FPOS (Advanced level)
  • Demonstrate high level of commitment to the provision of an efficient and effective service
  • Ability to work to deadlines, at times under considerable pressure, without compromising standards of performance, calm under pressure and be and professional at all times

Desirable Skills:

  • Previous Team Leader/Supervisor experience
  • Knowledge of Patient Transport Services
  • Experience of working in confidential environment
  • Basic literacy and numeracy are required
  • Geographical knowledge of the local area to be worked within