Customer Service Agent

Main Responsibilities

Customer Service Agent 

Rotherham, S63 7ER

£15,346.50 per annum, rising to £15,795 upon completion of successful 6 month probation period (Pro rata for part-time employees) 

Full Time, Part Time and Flexi roles available working Monday to Friday

Job Outline:

An exciting opportunity has arisen for a number of Customer Experience Agents based in Wath-upon-Dearne to join an expanding company with excellent public transport links to Doncaster, Barnsley, Sheffield and surrounding areas.

You will be the first point of contact for customers, ensuring they receive a professional service.

Responsibilities:

• Deal with telephone queries and provide information to both external and internal customers as necessary.
• Communicate effectively and liaise with customers, relative client departments and management.  
• Have excellent interpersonal skills and telephone manner.
• Adhere to the minimum target call and communication levels and standards as set by the company.
• Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes.
• To keep up to date and complete training as requested.
• To be aware of safe guarding policies and procedures.
• Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
• To understand the escalation process and implement when necessary.
• To work as a team to support colleagues.
• Have the ability to work in a fast pace environment.
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the Team Manager.
• Keep accurate and timely records of all communication contacts with customers.
• Provide a high level of customer experience that is informative and confidential to customers whilst achieving service objectives.
• Carry out any other duties relevant to the role as directed by your senior or Team Manager.

The Ideal Candidate

Essential Skills:

• Have provable excellent, confidential & courteous customer service skills with ability to build rapport and adapt communication style to suit a diverse range of people.
• Have a proven conscientious and well organised approach to work load.
• Working under own initiative and the ability to plan effectively in order to pre-empt potential issues and counteract effectively.
• Have experience working within a busy call centre environment.
• Have a good standard of written and spoken English.
• Working as part of a team.
• Attention to detail.
• Have a positive working attitude and work ethic.
• Have good timekeeping skills, behaviours and a professional manner.
• Be adaptable, welcoming to change and able to follow instruction.
• Be able to work independently and as part of a team to achieve common goals.

Desirable Skills:

• I.T literacy, specifically experience of using all MS Office packages.
• Experience of working within a safeguarding environment.
• Customer Service/ Care exposure.