Workforce HR Administrator

Main Responsibilities

Workforce HR Administrator

Rotherham, S63 7ER

£19,000 per annum, rising to £19,500 after successful completion of probation

Full Time - 40 hours per annum 

Job Outline:

You will be responsible for all general workforce related administration, including the recruitment planning, recruitment activity, compliance & vetting and payroll administration for Customer Contact Centre employees and associated personnel providing services to the wider ESS business. 

Responsibilities: 

• Deliver the workforce management process including shift planning, forecasting, absence management, holidays and adherence reporting.
• Deliver workforce optimisation through service delivery planning across all lines.
• Deliver local recruitment process, from workforce planning analysis to induction of new recruits, ensuring advertising budget is managed effectively.
• Manage timely process of applicants through the recruitment and on-boarding process to the required FTE targets for each contract.
• Monitor the completion of vetting applications and close tracking on progress for initial and through to tracking full vetting standards. Communicating with all relevant departments to ensure go live of FTE to target.
• Provide accurate and timely MI and reporting packs as required.
• Update data records for various systems as required for recruitment process.
• Ensure changes to contracts of employment are managed timely ensuring payroll and employee records updated accordingly.
• Ensure leaver paperwork is process accordingly.
• Manage sick pay entitlements.
• Manage SSP – pay and keep track of any SSP taken in line with government guidelines.  Notify employees when SSP can no longer be paid.
• Deal with all employee initial payroll enquires before escalating to payroll department.
• Deliver the recruitment, rota and management process to book new starters on to induction and liaise with new candidates during this period.
• Maintain electronic documentation/ records on multiple platforms.
• Responsible for petty cash including cashing cheques, logging and sending returns and replenishments.
• Raising/receiving purchase orders for all contracts including stationary, staff canteen, work completed by third party IT providers, Occ health referrals and specialist equipment requests.
• Deliver and Upkeep all security access to relevant contract and building, this process includes, auditing, new, replacements and deletion of access control as per process.
• Participate and support in team discussions, renewal of policies and procedures and contribute to projects.
• Secretariat for management meetings and diary entries for client visits.
• Adhere to all internal and external audit, operating and HR policies and procedures necessary and follow due process.
• To keep up to date and complete training as requested.
• Adhere, at all times, to the Data Protection ICT and Confidentiality Policy.
• To understand the escalation process and implement when necessary.
• To work as a team to support colleagues.
• Have the ability to work in a fast pace environment.
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to line manager.
• Carry out any other duties relevant to the role as directed by your Manager or other manager.

The Ideal Candidate

Essential Skills:

• Experience in recruitment
• Excellent organisational skills
• The ability to prioritise, whilst maintaining high levels of accuracy essential to manage workloads and respond to deadlines in a busy and demanding environment
• Attention to detail with strong analytical skills
• Excellent verbal and written communication skills, specifically report writing
• Excellent IT skills
• Tenacious with a can do attitude and the ability to work alone
• Strong interpersonal skills and the ability to collaborate across the business and a good understanding of how resourcing and talent management processes impact organisational effectiveness
• Working under own initiative and the ability to plan effectively in order to pre-empt potential issues and counteract effectively
• Working as part of a team
• Be adaptable, welcoming to change and able to follow instruction

Desirable Skills:

• Call centre environment
• Experience of a workforce management system
• Able to demonstrate effective influencing skills.
• Understanding of resourcing costs and ways in which they can be influenced.
• Experience of admin within a recruitment and selection environment.
• Online recruitment experience including use of job boards.