Logistics Specialist

Main Responsibilities

Logistics Specialist

Chelmsford, Essex 

£28,000 per annum

Full Time - 42 hours per week 

Job Outline:

To monitor the overall control of multiple contracts to ensure effective and efficient day-to-day operations within the patient transport service by coordinating the distribution of patient journey’s with care and respect for multiple sites.

Key Responsibilities: 

• Understand patient mobility, special needs and staff rosters to allocate appropriate resources effectively.
• Maximise efficiency in order to utilise the resource available across all contracts with regards to the above.
• Manage and approve cost and deploy third party resource.
• Monitor the performance of the on-site day controllers to provide support for potential failures to KPIs.
• Provide support to on site controllers for complex, difficult and long distance journeys.
• Support the helpdesk team to resolve patient enquiries/complaints.
• Support the on-site day controllers with forward planning for their sites.
• Work closely with the BIM team to identify regular patterns of activity to maximise efficiency across all contracts, i.e. relocate vehicles from site to site.
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet patient requirements.
• Deal with all routine routes in a timely manner so that an appropriate response is provided.
• Liaise with the on-site controllers and management team to identify any potential problems.
• Treat all callers with respect, courtesy and cordiality, whilst obtaining relevant accurate information quickly.
• Coordinate Ambulance Care Assistants and Emergency Medical Technicians and liaise with customers to ensure an excellent service is offered and delivered.
• Ensure utilisation is managed to the highest levels whilst managing costs to the KPIs set.
• Continual analysis of data and functions to recommend business best practice.
• Ensure that administration and record keeping is kept to a high standard.
• Promote a high level of morale, ensuring the teams remain customer focussed maintaining integrity at all times.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures and KPIs.
• Provide additional escalated support and advice to Ambulance Care Assistants and Emergency Medical Technicians and other matters.
• Review compiled shift rosters from the on site controllers, ensuring relevant cover and efficiency throughout the year.
• Follow all appropriate safety procedures and report any potential hazards or possible misuse of the service to the relevant local SDM.
• To accurately record and update information on the appropriate electronic systems (Microsoft systems, ie Word, Excel and Cleric).
• Operate within the equality and diversity framework at all times.
• Follow G4S policies and procedures at all times, adhering to legislation and best practice.

The Ideal Candidate

Essential Skills:

• Previous control/fleet planning/scheduling experience
• Ability to learn new skills quickly
• Excellent communicative and problem solving skills
• Ability to make decision in a fast pace, multi delivery environment
• Level/GCSE in Maths and English
• Excellent customer service skills, with a caring attitude towards patients and an outgoing, friendly manner
• Ability to show empathy and respect
• I.T. Literate (i.e. Microsoft Office Suite)
• Flexible approach to working hours.
• Application of common sense approach
• Able to deal with multiple tasks and prioritise, keeping an eye for detail
• Able to work on own initiative and proactively as well as effectively as part of a team
• Ability to remain calm and professional at all times
• The post holder must not divulge any confidential information to an unauthorised person that they may access during their employment

Desirable Skills:

• Knowledge of Patient Transport Services and patient mobility
• Experience of working in confidential environment
• Experience of working against call centre KPIs
• Experience of managing multi drop operations