Helpdesk Administrator

Main Responsibilities

Helpdesk Administrator - Maternity Cover only minimum 9 month fixed term contract

HMP Parc, Bridgend

Salary : £8.50 per hour

Part-Time (22.5 hours per week, Mon - Tues, 7:30am - 5pm and Wed 7:30am - 12 noon)

The successful candidate will be required to work as part of the on site Facilities Management team based at HMP Parc providing a customer focused helpdesk and all aspects of contract administration ensuring the smooth running of the contract.

Key Responsibilities

• Manage own workload to ensure that managers and contract timescales are met
• Plan workload effectively to ensure that deadlines are met
• To work as part of a team to ensure that the helpdesk is covered at all times.
• Contribute to company objectives by meeting own performance objectives.
• Purchasing of all necessary items for the contract
• Set up sub contractor contracts using all processes and systems already established.
• To maintain contract documentation and filing system to ensure compliance.
• To order and maintain PPE records.
• To have a good understanding of the contractual requirements.
• Provide general admin support for line manager and contractor manager.
• To prepare quotations for client in line with established process.
• To receive and monitor all helpdesk calls through our CAFM system.
• To run reports for the hard services team leaders to follow through on outstanding jobs to meet target deadlines.
• To deal with invoice queries and ensure smooth approval and payments.
• Develop effective relationships with all customers and clients.
• Adhere to company values.
• Adapting to change well in an evolving business.
• Working closing with hard services team to provide a proactive service for their requirements.
• To ensure compliance at all times but in readiness for the numerous audits we encounter.
• To maintain annual leave records.
• To undergo any training as and when required.
• Tasks within skill set required and directed by your line manager.

The Ideal Candidate

Essential Skills

• Experience within an FM environment.
• Excellent Organisational skills
• Good communication skills and the ability to handle issues of high sensitivity
• A good administration background services.
• Good Team working.
• BSC level 1.
• Ability to work to tight deadlines and targets.
• Excellent communication skills both verbal and written.
• Good working knowledge of Microsoft office and in particular excel and word.

Desirable Skills

• Resilient and able to work well on own initiative while under pressure, meeting tight deadlines while balancing a number of priorities.
• IOSH  managing safety
• Working knowledge of concept evolution.
• Working knowledge of SAP & ARIBA.