Regional Operations Manager

Main Responsibilities

REGIONAL OPERATIONS MANAGER

Trinity Buoy Wharf, London E14 0JW - Covering various sites

40 hours, Full Time, Permanent

£47,000 per Annum

Excellent company benefits including Contributory Pension and Company Car 

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We support the efficient delivery of front line services in critical environments for the private sector, national and local government agencies.

At G4S FM our expertise in sectors such as defence, courts and hospitals is second to none. Our success is underpinned by the way we attract, develop and engage with our people, as well as the culture and values that shape the way we work and how our colleagues carry out their roles.

Our values are integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoing success of G4S FM.

The LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement. The portfolio is challenging both operationally and commercially, but we have built a dedicated team based at each contract who are delivering a great service that you could be a part of.

We have an opportunity for a Regional Operations Managers to join our team.

As a Regional Operations Manager, you will be responsible for the day-to-day operations of a designated portfolio covering multiple regional sites within the London area,  including client management, supply chain management, SLA/KPI performance and full P&L responsibility for their areas of control. To ensure adherence to the technical standards and that works are completed within contract requirements.

Key Responsibilities of this role are:

• To ensure that policies, procedures and standards are in place and adhered to in order to maintain the integrity of the Liftco portfolio.

• Ensure that the job holders Portfolio operates to the highest quality standard in all areas of activity, namely;

○ Health & Safety - near misses are captured, lessons learnt and accidents avoided.

○ Statutory Compliance - all inspections are planned in good time and remedial work scheduled as required.

○ Maintenance - assigned, completed on time, reviewed, audited and reported on so as to provide confidence.

○ Commercial compliance - Satisfy and maintain the commercial requirements of the contract.

○ SLA & KPI Compliance - all works are carried out and completed so as to not incur loss or penalty

• Ensure that a programme of ongoing planned maintenance is implemented, maintained and delivered across all sites within the job holders areas of responsibility (in line with the contract specifications) in order to ensure ongoing high standards of service to the client.

• Planned maintenance schedules are established, communicated, implemented and assigned correctly within the job holders areas of responsibility.

• Regular customer contact is maintained, communications, updates and reports are provided in good time.

• Opportunities to improve contract performance are identified, discussed and implemented where agreed as appropriate with the Contract Manager/ Account Director or client.

• Work with the project teams to deliver works in a manner so as to positively promote G4S to the client and the clients tennants.

• Maintain the annual financial budget for all sites within the job holders areas of responsibility

The Ideal Candidate

Essential Requirements are:

• People Management – the ability to establish a clear sense of purpose and direction and win the commitment of others to implement actions necessary to achieve business targets.

• Communications – the ability to communicate clearly and positively with customers and employees at all levels.

• Budgets and Planning – the ability to develop, communicate and implement clear budgets and manage the financial and performance variables of the Static Sites portfolio in order to achieve sustained profitability for the Company.

• Commercial Acumen – the ability to understand the requirements of the contract and recognise change that may adversely impact G4S’ position.

• Client Orientation – the ability to build positive relationships with the customer in order to speedily resolve significant operational issues and sustain and enhance the level of profitable business arising from these relationships.

• Performance Standards – the ability to establish, implement and monitor high standards of excellence in the areas of safety quality, financial and operational performance within the areas of responsibility.

• Resilience – the ability to maintain an objective and positive focus through periods of high and sustained work pressure.

Additional Company Benefits available:

• Company pension scheme with employer contributions

• G4S Life Assurance Scheme

• Free eye-tests/discounts for VDU users

• Subsidised healthcare plan

• Charity work- Match-IT and Payroll Giving

• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers

• Progression, training and development opportunities.