Account Manager

Main Responsibilities

ACCOUNT MANAGER

Salary: £65,000 - £70,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)

Location: Trinity Buoy Wharf, London

Excellent Company benefits including Contributory Pension and Company Car/Car Allowance

About us

G4S and Allied Universal came together in 2021 to create a global business which is now the world’s leading integrated security and facility services company.  We offer our employees an immense range of exciting and rewarding long term career opportunities.   The company provides integrated FM services in a wide range of environments, including healthcare, education, secure environments, and prestigious buildings.

The LiftCo London Contract covers 20 health buildings in London and the Midlands and delivers key services in M&E and Full Lifecycle replacement.

About the role

We have an exciting opportunity for an Account Manager to join our friendly team. This is an office based full time role working 40 hours per week, Monday to Friday between 9.00 – 18.00. However, there is a requirement to work flexibly to meet the needs of the business.

As an Account Manager, you will be responsible for the delivery of the LiftCo contract. Implementing and managing Service Improvement Initiatives within the London & Wolverhampton LiftCo contract ensuring that the service is delivered in accordance with all contracted standards & legislation, company policies and procedures such that all company employees, contractors and visitors  comply with all relevant Health and Safety legislation and site policies and procedures. Support the PFI Contracts Director in the improvement of the delivery of the services such that all aspects of the service delivery are continually monitored, measured and reviewed to ensure that the contract exceeds the operational profit and loss (P & L) budget and financial targets within the company business plan.

Responsibilities

• Implement and manage Service Improvement initiatives in the following areas
  • Hard Services Management
  • Cultural Change
  • Management Competencies
  • Planning and reporting
• Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance and processes management
• Maintain regular contact with the client and all other stakeholders and deal with any issues efficiently and in a professional manner, deputising for the Contracts Director where required.
• To be aware of and proactively manage compliance with all legislation, client and company policies in force at any given time.
• Rebuilding and management and monitoring of the Supply Chain, including working with Central procurement.
• Support the recruitment, induction and employment of operatives
• Support the on-going training programme to provide all technical and safety training as and when required for all colleagues.
• Through audit, inspection and implementation of remedial works and or actions to ensure that the contract locations are compliant with contractual obligations.
• Ensure the emergency procedures are current at all times and that all staff and contractors are aware of them and a robust evacuation plan is in place and regularly tested.
• Exercise appropriate governance over use of systems to ensure complete data integrity for service delivery and transparency.
• Complete monthly performance audits and reports.
• Support monthly service reviews with FM  team leaders and relevant  facilities management sub-contractors.

The Ideal Candidate

Essential

• BIFM (British Institution of Facilities Management) Level 3-4
• ILM (The Institute of Leadership & Management) Level 2-3
• Advanced use of Excel applications and Google suite
• Experience in a similar role or environment.
• Thorough understanding of FM Services facilities management methods, systems and safety requirements. .
• Experience of identifying and implementing innovative cost effective solutions to operational problems.
• Effective financial management skills.
• Have an understanding of current Health & Safety and FM related legislation and compliance.
• Technical and professional knowledge acquired through further / vocational training and CPD.
• Good knowledge of engineering services and building fabric maintenance requirements.
• Knowledge and experience of PFI contracts and performance risk management.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• Company Car/Car Allowance
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

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