CPC Supervisor - George - Cash Solutions South Africa

Package Description

Salary and benefits in line with company policy and practice.

Job Introduction

CPC Supervisor

1. Effective Supervision of the Cash Processing Centre Operations

 Ensure that tellers are processing according to Cash processing
policy and procedures
 Equal distribution of work to avoid bottle necks
 Effective managing of the end-to-end work flow process
 Comply with Cash Centre operational and administrative procedures
within defined guidelines
 Ensure that Record keeping of all applicable documents are
maintained/retained as per the standards
 Responsible to ensure that all daily recons are balanced
Quality Assurance
 Ensures that all relevant legislative requirements (SARB minimum
standards) are adhered to and that Company procedures and
standards (including Health and Safety, security, personnel, finance
and risk) are maintained
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s code of conduct and
disciplinary code

2. Effective supervision of staff  Assist with any other related duties as allocated/requested from

management
 Assist with rostering
 Monitor performance and provide feedback
 Assist with the optimization of resources to meet operational needs
 Oversight of employee record ensuring that all relevant and required
documentation is on file
 Action all customer queries and complaints
 Verify/check all cash transactions/differences

 Responsible to ensure that staff process customer transactions
accurately
People Management
 Effectively manage overtime and working hours as per employee
contract
 Monitor and address staff motivation levels
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s values, code of
conduct and disciplinary code.
 Ensure that all disciplinary actions are conducted in compliance with
Company policies and procedures.
 Hold regular Cash Centre staff team meetings and communicate to
all CMC staff through those briefings.
 Ensure record keeping of all minutes of meetings
 Ensure that all staff adhere to the uniform standards at all times
Training and development
 Succession Planning
 Determine training needs (in line with training and HR policy) for
Cash Centre staff. Arrange for attendance of subordinates at
scheduled training interventions
 Engage with staff on a regular basis and coach staff as needed.
 Ensure all employees have attended the role specific training
 Supervisor must take ownership of personal development
Risk and compliance
 Manage and monitor loss prevention and loss reduction controls
 Ensure and monitor adherence to procedures and policies with
regards to risk
 Ensure the adherence and correct utilization of company systems
and procedures by performing maintenance checks on the
CCTV/note counters and all other equipment in the branch
 The ROCC must be adhered to

3. Health and Safety  Participate in the design/ development/ review/ implementation and
monitoring of the departmental safety plans for each year.
 Participate in safety forums created by company for example safety
meetings and safety talks
 Report all safety incidents to the relevant people
 Discuss all safety incidents
 Follow-up on any activities assigned through safety
meeting/committee/representative/management
 Attend safety education and refresher programmes
 Comply with safety policies and procedures at workplace
 Distribute safety information as and when required
 Wear protective clothing all the time

Main Responsibilities

CPC Supervisor

1. Effective Supervision of the Cash Processing Centre Operations

 Ensure that tellers are processing according to Cash processing
policy and procedures
 Equal distribution of work to avoid bottle necks
 Effective managing of the end-to-end work flow process
 Comply with Cash Centre operational and administrative procedures
within defined guidelines
 Ensure that Record keeping of all applicable documents are
maintained/retained as per the standards
 Responsible to ensure that all daily recons are balanced
Quality Assurance
 Ensures that all relevant legislative requirements (SARB minimum
standards) are adhered to and that Company procedures and
standards (including Health and Safety, security, personnel, finance
and risk) are maintained
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s code of conduct and
disciplinary code

2. Effective supervision of staff  Assist with any other related duties as allocated/requested from

management
 Assist with rostering
 Monitor performance and provide feedback
 Assist with the optimization of resources to meet operational needs
 Oversight of employee record ensuring that all relevant and required
documentation is on file
 Action all customer queries and complaints
 Verify/check all cash transactions/differences

 Responsible to ensure that staff process customer transactions
accurately
People Management
 Effectively manage overtime and working hours as per employee
contract
 Monitor and address staff motivation levels
 Set and maintain acceptable standards of behaviour at work by all
subordinate employees, as required by G4S’s values, code of
conduct and disciplinary code.
 Ensure that all disciplinary actions are conducted in compliance with
Company policies and procedures.
 Hold regular Cash Centre staff team meetings and communicate to
all CMC staff through those briefings.
 Ensure record keeping of all minutes of meetings
 Ensure that all staff adhere to the uniform standards at all times
Training and development
 Succession Planning
 Determine training needs (in line with training and HR policy) for
Cash Centre staff. Arrange for attendance of subordinates at
scheduled training interventions
 Engage with staff on a regular basis and coach staff as needed.
 Ensure all employees have attended the role specific training
 Supervisor must take ownership of personal development
Risk and compliance
 Manage and monitor loss prevention and loss reduction controls
 Ensure and monitor adherence to procedures and policies with
regards to risk
 Ensure the adherence and correct utilization of company systems
and procedures by performing maintenance checks on the
CCTV/note counters and all other equipment in the branch
 The ROCC must be adhered to

3. Health and Safety  Participate in the design/ development/ review/ implementation and
monitoring of the departmental safety plans for each year.
 Participate in safety forums created by company for example safety
meetings and safety talks
 Report all safety incidents to the relevant people
 Discuss all safety incidents
 Follow-up on any activities assigned through safety
meeting/committee/representative/management
 Attend safety education and refresher programmes
 Comply with safety policies and procedures at workplace
 Distribute safety information as and when required
 Wear protective clothing all the time

The Ideal Candidate

Qualification and Experience Knowledge, Skills and Attributes
 Grade 12 with Mathematics and or Accounting
 Relevant tertiary qualification advantageous
 Relevant working experience required

 Sound understanding of basic financial
principles/information
 Computer Literacy
 Reporting and analysis of information
 Good verbal and written communication skills
 Delivering performance
 Driving changes
 Strict adherence to policies and procedures
 Customer thinking
 Ability to work in teams
 Managing People

About The Company

G4S is the world’s leading international security solutions group, which specialises in outsourced business processes in sectors where security and safety risks are considered a strategic threat. G4S is the largest employer quoted on the London Stock Exchange and has a secondary stock exchange listing in Copenhagen. G4S has operations in more than 90 countries and employ more than 540,000 employees, making us one of the world’s largest private employers.

At G4S South Africa, our vision is to be recognised as the leader in providing security solutions. We therefore endeavour to build and maintain a motivated, capable workforce who are proud to work for our region and able to deliver our commercial strategy. We continue to build on the excellent people management practices which are in place across the Group in order to fully engage our workforce. 

G4S is an organisation which is defined by its values, which are:

• We act with Integrity and Respect - Our business activities and relationships are built on trust, honesty and openness. We do what we promise and always strive to do the right thing. We listen. We treat our colleagues, customers and those in our care with the utmost respect.
• We are passionate about Safety, Security and Service Excellence - We are passionate about working safely and take great care to protect our colleagues and customers from harm. We are experts in security and use that knowledge to protect our customer’s assets. We keep our promises and are passionate about delivering high levels of customer service.
• We achieve this through Innovation and Teamwork - We invest in technology and best practice to continuously improve the products and services we offer. We challenge ourselves to find new ways of helping our customers achieve their goals. We work together as a team, valuing everyone’s contribution, to ensure we achieve the best results for our customers and our business.

For more information on G4S, please visit: www.g4s.com