Customer Services - Front of House

Main Responsibilities

CUSTOMER SERVICES - FRONT OF HOUSE

Salary: £25,550 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 5:30pm

Location: Churchill Hospital, Oxford, OX3 7LE

G4S Facilities Management we have an exciting opportunity for a Customer Services - Front of House to join our team on a full-time, permanent basis based at Churchill Hospital, Oxford.

We are looking for a courteous and friendly individual to work with all Facilities Departments within G4S and promote good communication between both G4S and the Trust, patients, their visitors and the general public. To ensure all requests and enquiries are dealt with in line with G4S Minimum Standard requirements.

Responsibilities

• Being a positive friendly point of contact for the public or Trust staff.

• Be a professional point of contact for G4S visitors or partners visiting the site.

• Monitor and use the CAFM system to support the G4S operation as required to do so.

• Complete and assist with administrative duties as required by senior members of the team.

• Ensure visitors adhere to the signing in and out process.

• Monitor and keep diaries up to date for contractor or other bookings.

• Assist local Supervisors in the coordination of their teams and the updating of systems.

• Follow G4S H&S policies at all times.

• Be a paragon for G4S values.

The Ideal Candidate

Essential

• Experience of working in a Call Centre or Similar Environment.

• Sound Knowledge of CAFM Systems.

• Accurate Record Keeping.

• Strong IT skills.

• Knowledge of Microsoft Office.

• Ability to manage shift patterns, being flexible.

• Problem-Solving – able to handle complex enquiries.  

• Excellent customer service.

Desirable 

• Experience of working in an NHS Environment.

• Level 2 Customer Services.

• Level 2 Business Administration.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.

• Progression, training and development catered to you.

• Refer A Friend incentives. 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical. 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

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