Workforce Planning and Scheduling Officer

Main Responsibilities

WORKFORCE PLANNING AND SCHEDULING OFFICER – PATIENT TRANSPORT SERVICES

Kent and Medway area – Hybrid Working

£30,000 - £34,000 per annum dependant on experience

Full Time, Permanent, two positions available

Excellent Company benefits including Contributory Pension, G4S Life Assurance Scheme, Employee
Assistance Programme and subsidised Healthcare Plan

About Us
G4S Patient Transport Services (PTS) is one of the UK’s largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.

About the Role
As a Workforce Planning and Scheduling Officer, you will work as part of the Workforce Management Team
ensuring rostering and payment sign-off of employees across all G4S Patient Transport Services (PTS). This will be achieved through expertise and experience in utilisation, development and use of Workforce
Management systems. The role will also involve forecasting workforce thresholds up to 6 months in
advance to best manage the efficiency and demand of the front line operation and working closely with
the Workforce Planning and Scheduling Manager.

Whilst Line Managing a small team of Administrators, some of the key responsibilities for this role are;
 Accurate and timely input of shift allocations into the Kronos Time and Attendance System
 Forecast workforce requirements against demand capacity alongside the Workforce Scheduling
Manager
 Ensuring rostering deadline and timeline requirements are met
 Ensuring accurate shift allocations in Kronos by payroll cut off and confirming these shifts as
required
 Reviewing leave applications to ensure service coverage
 Organising replacement staff for unfilled shifts, including short notice replacement
requirements.
 First point of contact for payroll enquiries for PTS staff
 Plan and schedule own work to meet required timelines and outputs
 Actively seeking ways to improve work efficiency and identify areas where opportunities for
business improvements can be realised
 Share information widely with others through verbal and written communication
 Assist in the promotion of creating a positive Health & Safety culture across the site leading by
example, this includes reporting accidents and near misses in a timely manner & follow the
applicable safe systems of work for the role.

About you
The successful candidate will need to demonstrate strong communication skills and ideally have previous
experience of workforce planning. You must have strong administration skills, excellent organisational and
time management skills with the ability to manage competing priorities.

Excellent written and verbal communication skills are a must, as well as working proactively and using your
own initiative.

Leading by example, we are looking for a highly motivated person, with the ability to be resilient, confident
with a tenacious can-do attitude. You must have the ability to embrace complexity, be a part of a busy and
fast paced environment and be flexible and adaptable to deal with ever-changing scenarios.

You will be a dynamic and engaging individual with a good sense of humour, who shares our ethics and
values and is eager to support. A proven professional with professionalism and integrity, you will play an
integral part of the G4S Patient Transport Services Workforce Management Team.

More about us
Diversity, Equality and Inclusion is an important part of G4S Patient Transport Services. We actively
encourage applications from all backgrounds and are a fully inclusive employer who aims to support all
employees to be their true selves. We are happy to discuss any reasonable adjustments for either the role
or during the recruitment process.

G4S Patient Transport Services is committed to safeguarding and promoting the wellbeing of children and
adults at risk and each employee is expected to support these goals.

At G4S, we understand that our people are our greatest asset and an essential part of our long-term
business strategy. As such we are committed to the ongoing professional development and wellbeing of
our staff, offering extensive training and progression opportunities and investing in the physical and
mental health of our workforce.

Please note that these vacancies are subject to a 3 year checkable history and the strict vetting standards
set by G4S.

You must be eligible to work in the UK and must have been resident in the UK for a minimum period of 3
years. You will also need to provide full details of your employment and education history for the last 3
years as part of the security screening process for this role.