Portering Manager

Main Responsibilities

PORTERING MANAGER (HEALTHCARE)

Salary: £35,000 - £40,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:30am and 4:30pm

Location: Churchill Hospital, Oxford, OX3 7LE

Lead. Move. Innovate! Drive our hospital's portering service. Your impact starts here!

We have an exciting opportunity to join the G4S Facilities Management team in the role of Portering Manager working on a full time basis at  Churchill University Hospital in Oxford.

We are looking for someone with a passion for service excellence in a fast pace and dynamic environment to lead and motivate a team. This is a great opportunity for someone who enjoys working in a team to ensure that we deliver the best service possible to patients under the care of the hospital. 

This role will involve a significant amount of people management activities and therefore previous experience of managing a team is essential. The successful candidate will be someone who is a keen advocate of leading by example to promote best practice, service excellence and a safe working culture.

Responsibilities

• Effectively deploy and manage the portering team, optimising resource allocation based on workload schedules, prioritising urgent requests, and ensuring adherence to labour budgets

• Identifying areas for improvement within the delivery of services to ensure optimal output.

• Lead by example and ensure full compliance with all health and safety regulations, fostering a safe working environment for the portering team

• Cultivate and maintain strong relationships with staff, clients, and departmental supervisors, fostering a collaborative work environment.

• Drive continuous improvement in customer satisfaction through proactive monitoring and feedback management

• Manage the procurement, distribution, and inventory of portering equipment and materials, adhering to budget constraints

• Supervise the timely reporting and tracking of equipment and material maintenance defects, adhering to established procedures.

• Support the implementation and enforcement of portering policies, ensuring adherence to agreed service standards

• Undertake the completion of an appropriate quality audit system on a quarterly basis and compile an action plan.

The Ideal Candidate

To be successful in this role you will need to demonstrate: 

• Strong communication and previous people management experience

• An understanding of Health & Safety principles is essential, with IOSH Managing Safely qualification highly desirable. 

• Proficient in quality management and audit practices.

You will be valued and supported, and provided with first class training and competitive benefits.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.

• Progression, training and development catered to you.

• Refer A Friend incentives. 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical. 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

#LI-RG1