Soft Services Manager

Main Responsibilities

SOFT SERVICES MANAGER

Salary: £40,000 - £42,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday to Friday between 8:00am and 5:00pm

Location: Nuffield Orthopaedic Centre, Windmill Rd, Oxford OX3 7LD

G4S Facilities Management we have an exciting opportunity for a Soft Services Manager to join our team on a full-time, permanent basis based at Nuffield Orthopaedic Centre, Oxford.

We are looking for a caring and innovative individual who will manage and inspire the Domestic, Porterage and Security teams across a Healthcare PFI contract, supporting the Head of Soft FM to create beautiful and safe spaces that satisfy our customers and provide an enjoyable experience. 

Responsibilities

• Develop the contract cleaning service to meet SLA, G4S and Client requirements.

• Recruit, train, monitor and coordinate a skilled team across operational activities to maximise cleaning efficiency, performance and safety.

• Ensure contract conditions are met by managing service delivery plans and resources effectively.

• Assist in monitoring service activities and levels of performance with the Head of Soft FM/Account Director to improve efficiencies and show compliance for continuous improvement.

• Collate, analyse and review information e.g. budgets, hours, and forecasts to monitor and report on performance.

• Monitor and report on cleaning service performance and overall trends in service delivery identifying areas of improvement and liaising with relevant internal and external stakeholders to optimise delivery.

• Develop and maintain an effective client relationship so needs are understood and act as a point of escalation for all stakeholders as required. 

• Oversee team learning and HR process requirements including training attendance, absence, retention and time-keeping management, quality of work and behaviour.

• Oversee team wages, schedules, timesheets and Kronos information.

The Ideal Candidate

Essential

• IOSH Managing Safely.

• Ability to develop an in-depth understanding of the contract requirements and obligations.

• Excellent people management skills and experience in managing a team.

• Ability to allocate and monitor workloads according to the contract demands.

• Good knowledge of MS Office/Google suite and a working knowledge of corporate systems.

• Experience of working in a healthcare environment in a similar role.

• Understanding of COSHH.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.

• Progression, training and development catered to you.

• Refer A Friend incentives. 

• Company pension scheme with employer contributions.

• G4S Life Assurance Scheme.

• Subsidised healthcare plan.

• Charity work- Match-IT and Payroll Giving.

• Confidential Counselling Services.

• 24/7 support specialising in health and medical. 

• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.

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