Cash In Transit (CIT) Manager | G4S Cash Solutions | Louis Trichardt

Package Description

Remuneration and benefits will be commensurate with the seniority of the role and in compliance with company remuneration policy and practice.

Job Introduction

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a CIT Manager based at our operations in Louis Trichardt reporting to the Branch Manager.

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which the CIT Manager plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

We welcome applications from all suitably qualified candidates, but SA citizens will have a distinct advantage.

Main Responsibilities

.Effective management of the financial performance of CIT Services and Operations

Manage the relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
Initiate cost saving model and controls through;

• Gross Margin Management

- Direct Wage control
- Overheads control
- Service/Schedule profitability
- Ensuring that claims against the Company are prevented or minimized
- Recommend capital expenditure in line with authority matrix

• Fleet Management

- Ensure fleet requirements are correctly communicated to the Transport department
- Monitor fleet quality and standards around vehicle appearance and running

Effective management of staff within the branch

Effective Organization

• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with staff, including understanding of CIT policies and procedures
• Monitor performance and provide feedback
• CIT organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet CIT operational needs. Comply with cash Centre operational and administrative procedures within defined guidelines

Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.

Leadership

• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold branch management team meetings and communicate to all branch staff through those briefings
• Maintain and develop sound trade union relationships
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold daily branch management team meetings and communicate to all staff through those briefings
• Optimize utilization of resources within the branch to ensure smooth and efficient operations

Effective management of CIT Contracts and Customers

Customer retention and customer service levels

• Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
• Undertake regular and consistent customer visits (as and when required) and assess service of personnel
• Handling all CIT customer queries and complaints
• Monitor customer service levels and implement management information KPIs
• Use CIT Systems and spreadsheet software to provide management information regarding CIT performance and to improve profitability. Ensure the systems are updated and maintained according to the Company’s guidelines.
• Completion of CIT daily reports for submission to CIT daily return email address for consolidation and analysis and management by exception
• Effective management of the cash processing reconciliation process

Effective management of the risk process and compliance within the CIT process cycle

• Manage and monitor loss prevention and loss reduction procedures
• Ensure and monitor adherence to procedures and policies around risk
• Ensure the adherence and correct utilization of company systems and procedures.
• Recommend capital expenditure for improved security
• Maintain and complete records of audits around risks/security for the branch
• Responsible for Health and Safety awareness and compliance at the branch
• Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

The Ideal Candidate

Qualification

• Grade 12
• 3 year tertiary qualification preferred (Business or General Management qualification)
• PSIRA Grade B and CIT

Experience

• Multi-site management
• 3 years General Management
• Experience with Profit and Loss is highly advantageous
• Route optimization
• Managing a unionized workforce
• Logistics/Fleet management
• Health and Safety legislation

Skills and Attributes

• Managing Conflict
• Communication (Written and Verbal)
• Negotiation skills
• Computer literacy – MS Office/ Chrome OS
• Basic financial skills
• Planning and organizing
• Delivering Performance
• Working with Complexity
• Managing Professionally